Offices are now available to rent in some stores - click here for more details

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FAQs

What size unit do I need?

To assist our customers, we have made a helpful guide. Click here for more info. If you have any queries or need any assistance in deciding which size unit best suits your needs, we are here to help.

 

How do I move my things into the storage units?

Big Padlock's facilities are built for easy access, and we provide loading equipment and packing materials. We can deliver packing materials directly to you.

 

How secure are my stored items?

Only you have keys to your storage unit. The building is alarmed and monitored with CCTV recording 24 hrs, 7 days per week.

 

Can I insure my items?

Your items must be insured whilst stored, just as they are whilst in your home or business. Insurance for your items is available at reasonable rates. If your contents policy covers your goods and belongings within our premises, then that is acceptable too. (Please bring your policy documents with you when you take your unit).

 

How long can I stay?

You can rent our units for a minimum of one week, or stay for as long as you want. In addition you can move into a smaller or larger unit whenever you wish.

 

What items can't I store?

Hazardous materials – flammable liquids and explosives
Un-authorised or illegal goods, e.g. drugs
Firearms and ammunition
Living things
Items that could decompose, e.g. exposed food stuffs.

 

How can I pay?

Cash, cheque, debit/credit card, standing order.

 

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