Self Storage FAQ

Please bring the following:

• Two forms of ID, one photographic (driver’s licence, passport) and the other must have your address on it (utility bill)
• Payment (bank account information, credit/debit card)
• An alternative contact name, address and phone number
• A padlock (we sell these separately as they’re not included as part of your storage package)
• An estimate of the replacement value of goods to be stored (on a new for old basis)
• Insurance Schedule so we may verify your goods are insured throughout the storage duration. If you do not have appropriate insurance protection we sell insurance protection to meet your requirements

Storage costs depend on the unit size required. We suggest you look at our Space Calculator or speak with a member of staff to determine the optimum storage unit size and we may then provide a quotation.

The price quoted by our team includes storage rental and does not include a padlock, packaging or insurance protection for your goods.

Our stores do charge a security deposit like the majority of self storage companies. 

Your goods are not insured automatically. Your goods must be insured throughout the storage duration and we will offer you suitable insurance protection in which cover is on a new for old basis. The cover is exceptionally wide and reasonably priced. If you have your own insurance you must provide us with evidence of that cover. Most household contents policies do not provide cover for your goods in storage. 

You require your own padlock to ensure you are the sole keyholder for your unit.

We invoice our customers on a monthly basis.

We offer a range of specific location discounts, please refer to your desired location for full details.

We recommend using our direct debit method as the most convenient and efficient payment method but we also accept payments via credit card, debit card, standing order or bank transfer.

Unfortunately, we do not accept any cash payments for any of our services. 

Our opening hours depend on location so please refer to your desired location for full details.

Access to your goods is unlimited but limited to location access hours. Our access hours depend on location so please refer to your desired location for full details.

You do not have to book a room online or over the phone. You can instead visit us instore, complete a storage agreement and move in immediately. However, during peak times, and to be guaranteed a room, it is advisable to book your room in advance. A reservation fee of £10.00 applies and holds your room for up to one month. This reservation fee is refunded against your first storage invoice.

No, you will be required to take a few minutes to complete our Contract Agreement prior to moving into your unit.

You are welcome to move to another size unit at any time provided we have an appropriate size unit available.

Our rooms range from eight feet to nine feet in height.

Our units are not heated.

• Secure perimeter fencing
• Sophisticated fire and intruder alarm systems
• 24 hour CCTV
• FOB access entry system
• All units secure with the storer’s padlock

We do not impose any minimum or maximum storage durations.

We require thirty days’ notice in writing of your intention to vacate your unit. A refund of your initial deposit will be processed following termination of the contractual agreement.

• Food or perishable goods;
• Living creatures or items such as animals or plants;
• Combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
• Firearms, explosives, weapons or ammunition;
• Chemicals, radioactive materials, biological agents; toxic waste, asbestos or other potentially hazardous substances;
• Any item that emits fumes, or odours;
• Any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
• Goods which are environmentally harmful or that are a risk to the property of any person;
• Currency, deeds and securities;
• Items which are unique in nature and/or where the value to the Storer cannot be assessed on a financial basis. 

Yes, we sell an extensive range of packing materials including boxes, tape and bubble wrap.

Yes, we have trolleys and pallet trucks available for use. No charge applies.

A trained member of staff is always available at reception during our opening times.